Returns & Exchanges
Due to the perishable nature of our food products, we prioritize food safety and cannot accept returns on opened seasonings, sauces, or meats. If your order is damaged or incorrect, please reach out to our team within 30 days of receipt to ensure a timely resolution.
Review Eligibility
Verify that your item is unopened, in its original packaging, and was purchased within the last 30 days to qualify for a return or exchange.
Contact Support
Email our customer service team with your order number and clear photos of the product, especially if the item arrived damaged or leaking.
Ship Your Items
Once your request is authorized, securely pack the items and use the provided shipping label to send the package back to our warehouse.
Receive Refund or Replacement
After we inspect the returned items, we will process your refund to the original payment method or ship out your replacement product within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing